SMART

Field service order management and dispatch. SMART assigns cases automatically using real-time travel data and optimises every trip — cutting fuel use and emissions while keeping crews productive.

smart / dispatch
SMART dispatch map and case list
01OVERVIEW

The right crew, the right route, every time

Manual dispatch is slow and rarely optimal. SMART brings location intelligence to field operations, matching each case to the best-placed team and planning efficient trips automatically.

A multi-tenant architecture keeps each organisation’s data strictly separate, while APIs connect SMART to systems such as D365 and CDAX.

SPECIFICATIONPRD-03
DISPATCH
Automated, using real-time travel data
ROUTING
Trip optimisation for fuel and emissions
ARCHITECTURE
Multi-tenant, strict data separation
ANALYTICS
Team and tenant productivity
INTEGRATION
APIs, e.g. D365 · CDAX
02KEY FEATURES

Dispatch, optimise, measure

F-01Automated case dispatchCases assigned using real-time travel data, not guesswork.
F-02Trip optimisationEfficient routes that lower fuel use and emissions.
F-03Multi-tenant architectureMany organisations on one platform, with strict data separation.
F-04Productivity analyticsDashboards that show how teams and tenants are performing.
F-05API integrationsConnects with enterprise systems such as D365 and CDAX.
SMART case management
FIG. 1 — CASE MANAGEMENT
SMART tenant productivity analysis
FIG. 2 — MULTI-TENANT SET-UP
SMART multi-tenant configuration
FIG. 3 — TENANT ANALYTICS
A · CHALLENGEManual dispatch, wasted milesAssigning field jobs by hand leads to long travel times, uneven workloads and unnecessary fuel costs — and little visibility of how teams are performing.
B · SOLUTIONLocation-aware dispatchSMART dispatches cases automatically from real-time travel data, optimises each trip and reports productivity — for one organisation or many, on a single platform.
C · BENEFITSFaster response, lower cost
  • —Quicker assignment of every case
  • —Lower fuel use and emissions
  • —Clear productivity insight
  • —Secure data separation between tenants
03APPLICATIONS

For any operation with people in the field

A1Utilities
A2Logistics
A3Maintenance
A4Fleet and taxi
A5Last-mile delivery
PRD-03 · SMARTPut your field operations on the map
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