SMART, developed by One GIS Pte Ltd, is an advanced logistics and dispatch platform designed to streamline field service operations. It offers intelligent routing, and seamless integration with existing systems to support dynamic workforce and logistics management. Tailored for sectors such as utilities, logistics, and maintenance, SMART facilitates efficient case assignment and coordination across distributed teams. With a focus on operational excellence and environmental sustainability, SMART enables organizations to deliver field services that are faster, smarter, and more efficient.

Operational Highlights

Case Management & Automated Dispatch

SMART facilitates dynamic order dispatching by leveraging real-time travel data to optimize both distance and response time for each assignment. It ensures end-to-end visibility through continuous task monitoring and live updates, enabling greater transparency and agility across the entire case management lifecycle.

Sustainable Operations & Trip Optimization

SMART is designed with a strong commitment to environmental sustainability, reducing unnecessary travel and minimizing carbon emissions through optimized routing. By leveraging intelligent dispatch algorithms, SMART helps organizations maximize fleet efficiency while cutting down on fuel consumption. This lowers operational costs promotes greener field service operations and reducing the overall environmental footprint. Streamlines dispatch process, reduces manual intervention and time taken for dispatchment process.

Multi-tenant Analysis

SMART supports multi-tenant architecture, allowing different organizations or departments to operate within a unified system while maintaining strict data separation and customized access control. This ensures scalability and security across diverse user groups, making it ideal for enterprise-level deployments or government agencies managing multiple teams. With built-in API integrations (e.g., D365), SMART enables seamless case creation, dispatching, and operational analysis for each tenant individually or collectively.

Productivity Analysis

SMART provides built-in reporting tools for analyzing work orders and productivity trends across field operations. These insights help organizations identify task bottlenecks, optimize resource allocation, and monitor service efficiency in real-time. By leveraging data from mobile apps, web portals, and field crew workflows, SMART enhances operational visibility, improves workforce management, and supports informed decision-making at every level.

SMART is more than just a dispatch tool—it’s a strategic solution designed to modernize and streamline field service operations. Built by One GIS Pte Ltd, SMART delivers end-to-end operational efficiency, from request initiation to task completion. Its real-time tracking, intelligent routing, and seamless system integration empower teams to respond faster, allocate resources smarter, and operate more sustainably.

With a modular design, enterprise-grade scalability, and robust integration with HP systems like CDAX, SMART adapts to the unique needs of each organization. Whether you’re in utilities, logistics, or maintenance, SMART transforms complex workflows into coordinated, data-driven actions.

Challenges

Traditional fleet operations often rely on manual dispatching, which can lead to delays, inefficiencies, and human error. Estimating travel time and distance without automation frequently results in poor route planning and suboptimal fleet utilization. Additionally, a lack of real-time visibility into vehicle locations and task progress makes it difficult to manage operations effectively.

Our Solution

Our SMART system introduces an On-Demand Rides and Deliveries (ODRD) model supported by an intelligent, automated dispatch engine.This system optimizes routing and scheduling based on real-time data, ensuring the most efficient deployment of available vehicles and personnel. Integrated inventory tracking provides centralized control and oversight across tasks, assets.

Benefits

By automating dispatch and routing processes, SMART significantly reduces task assignment time and enhances overall dispatch efficiency. Fleet utilization is maximized through intelligent task distribution, while live tracking provides operational teams with greater visibility and control.

Applications

SMART is ideal for a wide range of industries, including fleet and taxi operations, last-mile delivery, logistics, and on-site repair or maintenance services. It also supports service scheduling, making it versatile enough for field teams across urban, industrial.